Step by step to reset your Hikvision camera:
- Locate the Reset button on the camera (this is under the SD card slot of most cams)
- Power off the camera by disconnecting the camera power supply cable or the PoE cable
- Press and hold the reset button;
- Power up the camera
- Keep holding the reset button for 15–20 seconds;
- Release the reset button.
After the camera reset, you need to use the SAPD tool or a web browser to setup it again since it will lose all the previous configuration including IP address.
If you have an NVR, usually when you plug the hikvision camera in, it will Auto Activate and set the NVR password as the new camera password.