I Can’t View my Hikvision App when I’m off my wifi

Double check that your setup of the remote viewing is done properly:

Refer to this – https://www.securitywholesalers.com.au/faqs/can-use-hik-connect-set-remote-viewing/

Otherwise, it may be that your modem is blocking some of your required ports.

Below is a list of ports required to be open.

80 HTTP access – only allow if you plan on accessing the recorder through a web browser.

443 HTTPS port – as above with SSL

8000 – Server Port – required to be opened for all types of remote connections to a Hikvision device. Without this you cannot connect to the machine at all.

554 – RTSP Port – required to be opened for all types of remote connections to a Hikvision device. Without this you can not view streams.

9010 – Hik-connect port – Required if using Hik-connect accounts

9020 – Hik-Connect port – Required is using Hik-connect accounts.

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