Hikvision Warranty
3-Year Manufacturer Warranty All Hikvision IP cameras and recording devices (NVRs/DVRs) are covered by a 3-year back-to-base manufacturer warranty. Note: Disk drives are limited to a 1-year warranty. Our warranty is limited to the replacement of faulty items or parts and does not include damage caused by incorrect fitting of parts or accessories. (a) Australian Consumer Law (ACL) Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees, and remedies relating to the provision of goods or services to you by us via the Site which cannot be excluded, restricted, or modified. Our liability is governed solely by the ACL and these Terms. (b) Goods If you are a consumer as defined in the ACL, the following notice applies to you:
“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
(c) Our Warranties To the extent permitted by law, we exclude all express and implied warranties, and all material and work is provided to you without warranties of any kind, either express or implied. We expressly disclaim all warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose. (d) Manufacturer Warranties Certain products, including particular models of IP security cameras and DVR/NVR equipment, may come with a manufacturer’s warranty. The manufacturer’s warranty is in addition to but may overlap with any rights and remedies you may have under applicable law, including any Consumer Guarantees. If you are not considered a “consumer” within the meaning of the ACL, the manufacturer’s warranty may be your sole remedy. Many manufacturers’ warranties do not apply in a business or commercial setting. Please contact the manufacturer if you would like to make a claim under the manufacturer’s warranty. (e) Repair, Replacement, or a Refund If you wish to seek repair, replacement, or a refund for a product, please contact us and we will explain the requirements to you. This may include you providing evidence of the faulty product to us. (f) Refund You are not entitled to a refund for change of mind. If you are entitled to a refund, we will only provide it once evidence of the faulty product is received by us, or once we have received the product at our warehouse and inspected it to assess whether it is eligible for a refund under these Terms. Any refund we make will be by the same payment method used to purchase the product. (g) Installed Products Subject to this clause, we will not accept for return any product that has been used, connected, installed, attempted to be connected or installed, or if your product is custom-made or is a special buy product. (h) Packaging You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. You are also responsible for arranging the return delivery and the costs involved. (i) Duty of Care You have a duty of care for the product while it is in your possession. If you damage products and then subsequently return them, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made. For more terms & conditions, please visit www.securitywholesalers.com.au/terms-and-conditions
